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1228 Saint-Mathieu, Suite 3
Montréal, Québec H3H 2H7
Telephone: 514-907-5668

MAISON KINDER

Q:

WHERE IS YOUR CHILDCARE CENTER LOCATED?

R:

We are located in at 1228 Saint-Mathieu St., Suite 1, between Sainte-Catherine St. and René-Lévesques Boul., two blocks from Guy-Concordia metro station. To view on Google Maps, Click Here.

Q:

WHAT ARE YOUR HOURS OF OPERATION?

R:

The day care is open year round 24/7, including during the Holidays!

Q:

IS MAISON KINDER A PRIVATE DAYCARE?

R:

No, we are not a private daycare; we are a private family-owned childcare service center. We prefer to be a family-owned center as it gives us more freedom and flexibility to better serve you.

Q:

WHAT AGES DO YOU ACCEPT?

R:

Maison Kinder serves children ages 1 to 5 years old. We also serve ages 6 to 12 years old for the evening, weekend, parents’ vacation, or Holidays. The two different age groups nap and sleep in different rooms.

Q:

DO YOU OFFER PART TIME CARE?

R:

Yes. We may accept children needing less than a full week of service. Acceptance is based on availability.

Q:

WHAT OTHER SERVICE DO YOU OFFER?

R:

We offer child care for evenings, weekends, and Holidays, as well as for whole weeks. We also offer a transportation service for school-age children to enable them to go to school and to their weekend activities. So your children have the least possible disruption during your absence. They are able to maintain their school activities and hobbies just as if you were at home!

Q:

DO YOU ALSO TAKE DROP-IN OR OCCASIONAL CARE?

R:

Yes. Acceptance is based on availability.

OWNER/EDUCATOR

Q:

WHO IS THE OWNER RESPONSIBLE OF THE CHILDREN?

R:

The owner who is responsible of the daycare is an educated Chinese woman fluent in Mandarin (Chinese), French and English. She is a kind, patient and considerate mother of three who loves to teach and be with children.

Q:

WHAT IS HER QUALIFICATION?

R:

She has a “Childcare Service Supervisor” certificate and an “Assistant Educator certificate” as well as a “RCR and a First Aid” attestation. She studied in early childhood education and childhood psychology before studying French and English at the University of Montreal. She also studied extensively the Montessori Method and developed with her husband a complete range of courses tailored specifically for children.

Q:

DOES SHE HAVE A GENUINE INTEREST IN CHILDREN?

R:

Yes absolutely! Her experiences working with children and raising her three kids, as well as her formal education and research, all fuel her love and enthusiasm for children, their wonderful uniqueness, their incredible imaginations and potential, and the light and wonder they bring to her world.

SECURITY

Q:

WHO WILL HAVE ACCESS TO THE CHILD CARE SERVICE FACILITY SPACES?

R:

Only the children and the female monitors.

Q:

DOES THE CHILD CARE FACILITY HAVE SECURED ENTRANCES?

R:

Yes. Doors are locked at all times. We have a security alarm system provided by ADT that activates when any entrance is being tampered with. Further, we have anti-fire detectors also provided by ADT. Both systems are monitored 24/7 by ADT.

Q:

IS THERE ANY MEN WORKING AT THE CHILDCARE SERVICE CENTER?

R:

No, there are no men working at the childcare service center.

FINANCIAL

Q:

WHAT ARE YOUR FEES?

R:

The daily rate for full-time and part-time is $35, evening is $25, the whole weekend (48 hours with sleepover) is $125, weekly (7 days with sleepover) is $425, and drop off is $8 per hour for the 1 to 5 years old.

Q:

DO YOU OFFER “FAMILY RATES”?

R:

No, we are unable to provide discounts for multiple children. Fees are on a “as per child” basis.

Q:

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

R:

Cash, checks, Electronic Funds Transfer (EFT) or money orders.

Q:

WHEN IS PAYMENT DUE?

R:

The payment for full-time and part-time children is made in advance and is due on the 1st of each month or by post-dated checks (made out to Maison Kinder). The payment for evening, weekend, or occasional care is due at the drop off time. Maison Kinder reserves the right to cancel if payments are not made on time and in full.

Q:

IS THERE A PENALTY FOR NSF CHECKS?

R:

There is a $35 charge for checks returned as NSF. If more than two checks are returned unpaid, only cash will be accepted from then on.

Q:

ARE THERE ANY SUBSIDIZED CHILD CARE SPACES IN YOUR CENTER?

R:

No. With Maison Kinder being a fully private childcare service centre, we do not offer $7.00 subsidized space.

Q:

CAN THE GOVERNMENT REFUND ME A PART OF THE FEE?

R:

Yes, the government can refund you up to 75% of the care fee based on your yearly household income. You need to ask for the refundable tax credit for the 2016 taxation year for childcare expenses. And you can even ask to receive advance payments of the refundable tax credit. It will be deposited every month directly in your bank account. For more details, please see “Tax Credit for Childcare Expenses” in our “Parents” section.

Q:

DO YOU OFFER A YEAR END RECEIPT FOR TAX PURPOSES?

R:

Yes, we do. A year end receipt for tax purposes will be given in the first months of the New Year for each child who frequented our childcare service center. If a child stops attending the childcare service center during the year, the receipt will be mailed to you also in the first months of the New Year.

Q:

WHAT HAPPENS IF I AM LATE PICKING UP MY CHILDREN?

R:

We provide parents with a 15 minute grace period, then there will be late charges, $10 per 15 minutes. Please note that if there is bad weather or traffic, there will also be late charges.

Q:

DO PARENTS HAVE TO PAY FEES FOR DAYS THAT THEIR CHILD DOES NOT ATTEND DUE TO ILLNESS OR VACATION?

R:

Yes, fees are paid during all absences; once a space is confirmed, it is payable whether the child attends or not since Maison Kinder operates on a flat-fee basis. When you sign a contract, you are contracting for a spot and not actual hours used. This means that you will pay for your child’s regularly scheduled attendance, whether they are here or not. This includes absences for vacation, illness, snow days, power outage, holidays, or other reason.

ADMISSION

Q:

HOW CAN MY CHILD BE ADMITTED TO YOUR CHILDCARE CENTER?

R:

Your child must be at least 1 year old and will have a two week trial period during which both parties, the parents and the childcare service center, will decide if Maison Kinder is a good fit for the child. We accept children on a first come, first serve basis. Siblings of children already in the childcare center have priority.

Q:

DO I HAVE TO PAY ANYTHING BEFORE MY CHILD RECEIVE THE CONFIRMANTION IS ADMITTED?

R:

There is a onetime non-refundable registration fee of $50.00 payable at the time of registration.

Q:

WHAT FORMS WILL I NEED TO FILL OUT WHEN I BEFIN CARE?

R:

We will provide you with a registration package that includes all the forms you need to fill out at our initial meeting. This will include a Registration Form (with specific questions about your child, i.e. temperament, favorite thing etc. as well as your emergency contacts), an Emergency Medical Consent Form, two Medication Forms, and the contract. These forms along with a non-refundable registration fee of $50.00 will need to be completed prior to your child start date. We also ask that you provide us with a copy of your child`s immunization record. As for the contract, it will be needed only after the two week trial period has ended.

Q:

WHAT FORM WILL I NEED TO FILL OUT AFTER THE 2 WEEKS TRIAL PERIOD?

R:

You will need to fill out and sign the contract.

Q:

IS THERE A TERM CONTRACT I NEED TO SIGN?

R:

We do not have a time commitment. We require a four week written notice in order to withdraw your child. Please note that he notice must be provided in writing and not by email.

Q:

WHEN IS MY CHILD GUARANTEED A SPOT IN CARE?

R:

A spot is not guaranteed until the contract is returned and signs after your child two week trial period has ended.

Q:

IS THERE A WAITING LIST THAT I CAN PLACE MY CHILD ON?

R:

Yes, we do maintain a waiting list. Once positions open up, we will contact you on a first come first serve basis. Siblings of children in the child care service center have priority and so will be placed at the top of the list.

Q:

DOES IT COST ANY THING TO GO ON THE WAITING LIST?

R:

No. It is free.

Q:

MY FAMILY LIKES TO TAKE THE ENTIRE SUMMER OFF EACH YEAR; CAN I WITHDRAW MY CHILD FOR TWO MONTHS AND THEN RESUME CARE ONCE I REQUIRE IT AGAIN?

R:

If a child withdraws from our child care service center, the space shall be considered available to other families on the waiting list who are in immediate need of care. Families who withdraw their child from care may check in with Maison Kinder a few weeks prior to the date they require care to resume to see if an available space exists.

CENTER GUIDELINES

Rules

Q:

WHAT ARE THE RULES OF THE CHILDCARE?

R:

“Have Fun, No Hitting, No Pushing, No biting, No Swearing, Respect, Responsibility, Listen to instructions, Always ask for what you need, No Running Indoors, and good Manners!”

The childcare service center provides a daily routine that is structured yet flexible in a peaceful environment, so that the children are comfortable with their surroundings and expectations. Kids like to know what to expect. Through careful guidance we strive to teach the children manners, kindness, how to be gentle with others, and respect for others and their belonging. And that can be done only if every child follows the rules. Any disrespect toward other children, the Provider, or the center items will NOT be tolerated. It is the right of each child to feel safe, secure and free to be themselves, and it is expected that children will behave respectfully toward each other.

Q:

HOW DO YOU ENFORCE THE RULES WHEN CHILDREN ARE NOT FOLLOWING THEM?

R:

At Maison Kinder, we believe in discipline, not punishment. We feel it is very important that a child is not simply told “No”, that they understand what they did, why it might be hurtful, and discuss what we can do in the future. In some cases a time out will be necessary. This is done on a chair and with direct supervision.

Food

Q:

DO YOU PROVIDE MEALS AND SNACKS?

R:

Yes, depending on your child status, nutritious and healthy breakfast, lunch, dinner and snacks are provided daily at no cost to parents.

Q:

MY CHILD HAS A DIETARY RESTRICTION. HOW DOES THAT WORK?

R:

We are able to accommodate all dietary restrictions. Depending on the restriction, parents may be required to provide a substitute food for their child while at childcare. For example, if your daughter is allergic to milk, you would be required to supply soy milk, etc. for her to drink.

Q:

CAN YOU ACCOMMODATE ALLERGIES?

R:

We do accommodate any allergy in the centre. We are a nut free centre and do not allow outside food with nuts into the childcare service centre. We will provide any substitute for the menu item if there is an allergy issue.

Q:

CAN I BRING FOOD AND TREATS FROM HOME?

R:

You can bring healthy food but unfortunately, goodies cannot normally be brought from home. However, you will be allowed to send treats with your child to share for special occasions such as Valentine’s Day, children’s birthdays etc. The childcare service center will notify you for such occasions.

PLEASE!!… NO GUM IS ALLOWED AT the center!! It is a choking hazard. It also gets into carpet and on to furniture and children often have this tendency to “share it”!

Nap & Sleep over

Q:

IS THERE A SCHEDULED NAP TIME FOR ALL OF THE AGE GROUPS?

R:

Yes, there is a scheduled rest period for the toddlers and preschoolers. We recognize that some preschool children will not be comfortable about nap time and we are respectful of this. Children are encouraged but never forced to nap. Quiet activities such as reading or puzzles are provided for children that do not nap and calming music is played throughout this period of time to help the children relax and feel at ease with the rest period. Young children who are still napping twice a day are also welcome.

Q:

WHERE DOES MY CHILD NAP?

R:

In a designated area for sleeping. Each child has a cot labeled with their name and a cot sheet. Blankets are provided by the family and will be sent home at the end of the week to be washed.

Q:

WHERE DOES MY CHILD SLEEP FOR A 24 HOURS STAY?

R:

We have two designated rooms, one for the toddlers and preschoolers, and another one for the 6 to 12 years old. Each room has luxurious and comfortable mattresses. The center provides pillows and blankets that are washed every day.

Health

Q:

WHAT IS YOUR ILLNESS POLICY?

R:

Children cannot attend child care when they have a fever of 38.5°C (100 degrees) or higher, have consecutive bouts of diarrhea, nausea, or vomiting, have skin infections, undiagnosed rash, infected eyes or any contagious disease, have any parasite related condition, have unexplained or undiagnosed pain, have difficulty breathing or a sore throat with trouble swallowing. A child may not return to child care until his/her temperature has been normal for 24 hours (without fever reducing medication) and the communicable condition has been treated and ceased for 24 hours. The child must be free from symptoms and no longer infectious. The child should also be well enough to actively participate throughout the day, including going outside. In case of serious or unexplainable illness, a doctor’s medical clearance may be required prior to admission back into care.

Q:

WHAT HAPPENS IF MY CHILD BECOMES ILL DURING THE DAY?

R:

If a child becomes ill during the day, their parent will be notified and possibly asked to arrange to have the child picked up. We are all trained in RCR and in First Aid, and in any event the child’s needs will be met where possible. Non-prescription medicine will not be administered before the child is picked up.

Q:

WILL YOU ADMINISTER MEDICATION WHEN THE CHILD RETURNS IF NEEDED?

R:

We will administer medication if the child is able to still participate in all areas of the program offered: inclusive of going outside. The parents are responsible for completing the required form before anything can be given. This form can be filled out at the centre or at home as it is found in our website under “Forms & Documents” in our “Parents” section. Please note that over the counter medication such as Tylenol cannot be kept at the Centre for more than three days.

Q:

WHAT IS THE PROCEDURE IF MY CHILD IS HURT AT THE CHILD CARE CENTER?

R:

You will always be notified immediately of any accidents at the childcare center that require more than a simple band aid. We have our Occupational First Aid, and will assess if the child needs emergency care. If the child needs emergency care we will call 911 right away.

To Bring

Q:

WHAT DO I NEED TO BRING?

R:
  • Diapers / Wipes / Diaper Cream
  • Baby Bottle / Sippy Cup
  • Blanket
  • Smock (or daddy`s shirt!)
  • Sun Hat
  • Change of Clothes (pants, top, socks & underwear)
  • Indoor and Outdoor Shoes

Note: Please make sure everything is labelled with the child’s name.

Q:

CAN MY CHILD BRING TOYS FROM HOME?

R:

Books and blankets are always welcome.Toys, however, should be limited to one. We have a good assortment of age/developmentally appropriate toys here at the center for the children to choose from. Personal toys may get broken or lost and we cannot be responsible for such an event. Jealousy and fighting among the children also occur when too many personal toys are brought in from home.

Drop off / Pick up

Q:

HOW CAN I DROP OFF / PICK UP MY CHILD?

R:

There is a free parking available behind the building center.

Q:

CAN I DROP MY CHILD OFF HALF AN HOUR EARLY ON A GIVEN DAY?

R:

It might be possible on some days. Please give us a call in advance to see availability.

Q:

DO I HAVE TO NOTIFIY THE CENTER IF MY CHILD WILL BE LATE OR ABSENT?

R:

Yes, please call and let us know by 9:00 a.m. if your child will be late or absent for the day. This helps us know how many children to plan for at lunch, activities etc.

Q:

WHAT SHOULD I DO IF IT MY CHILDREN CRY WHEN I LEAVE THEM IN THE MORNINGS? STAY? LEAVE?

R:

You can choose to leave or stay for a while, both ways have some goods. It can be good to stay if your child is not used to be left alone or not used to our center yet. We will be happy to help and assist your child to develop his/her autonomy and routine while he /she is away from you during the child care hours. For parents who want to leave, we recommend that you give your child the re-assurance that you will return as soon as you can, to give them a hug and a kiss, and to bid them goodbye. A quick goodbye is often better. 99% of the time the crying/clingy child is happily playing before the parent has time to leave the driveway!

Misc

Q:

DO YOU TAKE CHILDREN OUTSIDE?

R:

Yes. We go outside every day unless it is too cold, hot or wet to go out. Children must have appropriate seasonal clothing to go out every day.

Q:

WILL YOU WORK WITH MY CHILD WITH POTTY TRAINING?

R:

If a child is showing “Ready” signs and the parents and us both feel that they are ready, we would be more than happy to help in assisting your child in potty training. It is important that the child is worked with this at home as well as in our center to make it successful.

Q:

CAN YOU GIVE THE BATH TO MY CHILDREN IF I DON`T HAVE TIME?

R:

We give bath only to children who stay for a period of 24 hours.

Q:

ARE THERE ANY SPECIAL EVENTS THROUGH THE YEAR?

R:

Throughout the year there are events such as Halloween, Christmas, Valentine’s Day, Easter, Mother’s Day, and Father’s Day.

VISIT

Q:

CAN I SET-UP A VISIT TO SEE THE CHILDCARE SERVICE CENTER?

R:

Yes. We encourage parents to visit the child care center with their child. Give us a call to set up an appointment that will work best for you and the center. We will be happy to show you what a great place Maison Kinder is and see how we can meet your families care needs!

Q:

SHOULD I COME FOR A VISIT IF MY CHILD IS ON THE WAITING LIST?

R:

Yes, we still recommend that you visit the center when placing your child on our waiting list. That way you have already made a decision as to whether or not our daycare is right for you when we give you a call in the event of a spot opening up.

Q:

CAN I COME FOR A VISIT RANDOMLY?

R:

Random visits will not be conducted as this would be disruptive to the children in our care.

Q:

DO YOU MIND IF I SIT AND OBSERVE FOR A WHILE?

R:

No problem! If you feel like staying once or if your child is new at the center, we will be happy to have you with us for a while and make you be part of our activities!

COMMUNICATION WITH PARENTS

Q:

HOW DO YOU COMMUNICATE WITH PARENTS?

R:

We promote open and regular communication between parents and us. Each day we will give you a brief description of your child’s day. Further, each full-time child has an agenda where we write what we did and how your child did during the day. We will also send home two reports throughout the year, identifying some strengths and /or areas of improvement. We encourage and appreciate parent’s feedback about all of our care services since we are there for you!

FINAL THOUGHTS

Q:

WHY DO YOU POST SO MUCH ABOUT YOUR CHILDCARE SERVICE CENTER ON THE WEB?

R:

We believe strongly in transparency for parents. Parents will never wonder where we stand on a particular issue and we are ALWAYS an open-door to parents. We know how stressful it can be to leave your children in the care of another person. We hope this website helps answer some of your questions!

Q:

DIDN’T FIND AN ANSWER YOU WERE LOOKING FOR?

R:

Send us an email at: info@maisonkinder.com. We will contact you in your preferred method of communication ASAP with an answer!

Choose your location

Rue Saint-Mathieu:



Boul. René-Lévesque Ouest:

*** Limited spaces available! ***